--- title: "Cracked cooktop glass" description: "Fisher and Paykel cracked cooktop glass — a crack, a chip or a shatter in an induction or radiant surface." url: "https://fisherpaykelmiami.support/symptoms/cooktop-glass-cracked/" date_modified: "2026-08-25" Appliance type: "Cooktops and rangetops, Ranges" --- # Cracked cooktop glass Symptom # Fisher & Paykel cracked cooktop glass A crack, a chip or a shatter in an induction or radiant surface. This page is short and blunt because the advice is: switch it off at the wall and stop using it. It is a safety matter rather than a cosmetic one. - **From $95** diagnostic, credited to the repair - **59** cities and neighborhoods covered - **OEM** parts available on order - **In writing** the price, before anything is opened ## Book a diagnostic visit Your model number and a line about what it is doing is enough to get started. Your details stay private. No spam, ever. Five ordinary causes ## What this usually turns out to be Cheapest and commonest first, which is also the order we check them in. They sit hundreds of dollars apart, and only the unit settles which one is yours. - Impact A dropped pan or a jar. The commonest cause, and it is nobody’s design defect. [ Cooktop glass replacement from $295 ](https://fisherpaykelmiami.support/services/cooktop-glass-replacement/) ### Impact A dropped pan or a jar. The commonest cause, and it is nobody’s design defect. - Thermal shock Something cold onto a very hot surface, or a wet cloth on a zone that has just been used. [ Cooktop glass replacement from $295 ](https://fisherpaykelmiami.support/services/cooktop-glass-replacement/) ### Thermal shock Something cold onto a very hot surface, or a wet cloth on a zone that has just been used. - A pan boiled dry Extreme localized heat in one place with nothing to absorb it. [ Cooktop glass replacement from $295 ](https://fisherpaykelmiami.support/services/cooktop-glass-replacement/) ### A pan boiled dry Extreme localized heat in one place with nothing to absorb it. - Stress at the cutout A cooktop clamped into a counter that is not quite flat, or a stone cutout with a tight corner. Cracks starting at an edge point here. [ Appliance installation & re-fit from $175 ](https://fisherpaykelmiami.support/services/appliance-installation-and-refit/) ### Stress at the cutout A cooktop clamped into a counter that is not quite flat, or a stone cutout with a tight corner. Cracks starting at an edge point here. - A scratch, which is not this Scratched glass is cosmetic and safe. The maker publishes a separate article for it, and we will not sell you glass for a scratch. [ Appliance maintenance visit from $135 ](https://fisherpaykelmiami.support/services/appliance-maintenance-visit/) ### A scratch, which is not this Scratched glass is cosmetic and safe. The maker publishes a separate article for it, and we will not sell you glass for a scratch. In five minutes ## Before you call anybody None of it needs tools, and all of it makes the visit shorter. - 01 Off at the wall Not just the controls. The circuit. ### Off at the wall Not just the controls. The circuit. - 02 Is it a crack or a scratch A fingernail catches in a crack and glides over a scratch. It is the difference between a replacement and nothing at all. ### Is it a crack or a scratch A fingernail catches in a crack and glides over a scratch. It is the difference between a replacement and nothing at all. - 03 Photograph the plate Glass is model-specific and often model-year specific. The full number decides whether this is possible. ### Photograph the plate Glass is model-specific and often model-year specific. The full number decides whether this is possible. - 04 Do not clean liquid into it Wipe around a crack, not across it. ### Do not clean liquid into it Wipe around a crack, not across it. - 05 Then book the visit Send both photographs. Availability is checked before you are asked to agree to anything. ### Then book the visit Send both photographs. Availability is checked before you are asked to agree to anything. How it shows up ## What people describe when they call - “A crack across or radiating from a zone” - “A chip at the edge or around a control” - “It happened when something was dropped” In more detail ## About Fisher & Paykel cracked cooktop glass ### The fastest diagnosis is the code Switch the cooktop off at the wall and stop cooking on it. The glass is the barrier between the cooking surface and the electronics underneath, and liquid finding a crack is an electrical problem rather than a cleaning one. Then photograph the crack and the model plate — availability of the glass is what decides whether this is a repair or a replacement, and it is the first thing we check. ### Why this is not a wait-and-see On induction and radiant cooktops the glass is **structural and electrical**, not decorative. It carries the pans and it keeps liquid away from the electronics. A crack compromises both, and the failure mode when liquid gets through is not a slow one. ### What we check before anything else Whether it is actually cracked. The maker publishes separate articles for **scratched** glass and **cracked** glass because they are different problems, and a scratch is safe. A fingernail settles it: it catches in a crack and glides over a scratch. ### Availability decides the rest Cooktop glass is model-specific, and on an older machine it is the part most likely to have gone. We confirm it before you are asked to agree to a figure, and we say so plainly when it has gone. This article is based on: - Official manufacturer documentation - Internal repair procedures - Technician repair history - Company quality standards Before you book ## Questions about fisher & Paykel cracked cooktop glass It is not, and this is the one place on this site where we will not soften it. The glass is a barrier: on an induction or radiant top it separates the cooking surface from the electrics beneath. A hairline crack takes liquid, and liquid reaching the electronics is an electrical problem rather than an inconvenience. Switch it off and stop using it. No. Nothing that fills a crack survives the thermal cycling of a cooking surface and nothing restores the barrier. It is replaced or the cooktop is replaced, and we will tell you which one the arithmetic favors on your machine. Then you get told, and before you have spent anything beyond the diagnostic. On an older cooktop that is a real outcome and pretending otherwise wastes weeks. The conversation becomes replacement, and it is your decision with our honest view of it. 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